Jetstar Asia is suspending all services
As a result of the introduction of new government restrictions across multiple jurisdictions in recent days, Jetstar Asia will suspend all services for a period of three weeks, from 23 March to 15 April 2020.
All Jetstar Asia passengers# with existing bookings for travel from 15 March to 30 April 2020* will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.
The fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:
Enter your booking number and last name
Click on the 'find out more' button
Select 'check flight options' button
Click 'view other options' button
Select 'request reimbursement'
The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.
If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.
Note: Customers should not call the contact centre as due to high demand, we are experiencing long call wait times.
# Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.
* The offer for passengers travelling between Singapore and Darwin is available for bookings to travel between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from Australia.
The source: Jetstar